Elements and Performance Criteria
- Develop professional business relationships
- Conduct all dealings with clients, professionals and other third parties professionally in accordance with organisational policy and procedures, and legislative, regulatory and professional codes of practice
- 1.2 Develop and maintain positive relationships using organisation's social, business and ethical standards
- Carry out dealings with colleagues, clients and other parties effectively and with respect to confidentiality
- Adjust interpersonal styles and methods to needs and situation of other parties
- Build and maintain business networks and relationships
- Develop and maintain business and professional networks and other relationships to benefit organisation
- Identify and cultivate relationships using business and professional networks to promote and market organisation
- Expand and enhance reputation of organisation in cooperation with other professionals and third parties, and identify new and improved business practices
- Nurture relationships and build on referral business for the long term
- Follow up referral business using appropriate communication channels to find and secure new business relationships
- Identify referral needs quickly and provide information about organisation’s relevant products and services
- Organise interview with referral business where needs can be met, or identify other sources of information that may assist clients.